article thumbnail

Ethics of AI in CX

Zendesk

Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists. Companies in the healthcare industry must be sure they maintain HIPAA compliance while using AI. For example: Steven T. For instance, the “B.O.T

AI 52
article thumbnail

ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks

Comm100

It’s an exciting time in artificial intelligence. To protect students and faculty alike, legal requirements in higher education mean that institutions need to ensure compliance with relevant data privacy regulations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

5 Reasons to Get CX Certified & University Recommendations

Doing CX Right

University of California (UCI)- view curriculum > here. Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. It did for me and that’s why I recommend you do the same. The course I completed is now offered at several reputable schools including: . Cybersecurity.

CX 52
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Compliance missteps occur. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Both augmented and artificial intelligence are spoken about as if they’re a wild future which is coming for us all, when in fact this technology is already here. Average handling times (AHT) increase.

article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.