Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. 2) Hiring and recruiting best practices are critical for adoption and compliance starting with a workforce well aligned to the values of the organization; shared values equate to high levels of compliance. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Comm100

FEBRUARY 13, 2023

To protect students and faculty alike, legal requirements in higher education mean that institutions need to ensure compliance with relevant data privacy regulations.

Education 78

Education AI Artificial Intelligence Compliance 78

Lightico

NOVEMBER 16, 2022

Digital workflows are designed to maximize compliance and minimize siloes. Based on the information received, the representative either sends modified terms that require a signature or escalate the case to a secondary business center and compliance. Then: forward to compliance office. If: Loan is delinquent.

Compliance 52

Compliance Legal Contact Center Omnichannel 52

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. A class action lawsuit has already been filed in California. Maybe it’s because I’m becoming old or maybe it’s just because it is happening more.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Zendesk

JANUARY 18, 2024

Review compliance with data protection laws Depending on the location of your business and your customers, you’ll likely need to follow data protection laws and regulations. Simply put, GDPR compliance helps ensure lawful, transparent, and fair data processing practices.

CX 52

CX Education Government Compliance 52

Doing CX Right

JULY 14, 2020

University of California (UCI)- view curriculum > here. Risk Quantification, Vulnerability & Compliance. It did for me and that’s why I recommend you do the same. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Beyond Philosophy

APRIL 9, 2020

student Alicea “Allie” Lieberman from the University of California, San Diego, was a guest on our podcast recently to discuss incentives. She says compliance with social norms accounts for more of the changes incentives inspire in customer behavior.

Finance 174

Finance Compliance Start-ups CX 174

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. 2) Hiring and recruiting best practices are critical for adoption and compliance starting with a workforce well aligned to the values of the organization; shared values equate to high levels of compliance. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Zendesk

APRIL 4, 2022

In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. In short, it allows CX teams to focus on core responsibilities while ensuring scalable compliance across the board. This is the reality for many customer experience (CX) teams.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

ProProfs

AUGUST 14, 2020

In a recent study , it was found that incidents of sexual harassment in California are 5% higher for women and 10% higher for men than the national average. Also, ensuring compliance this way lets you maintain your business’ reputation. California Sexual Harassment Training Laws. It sounds disturbing, isn’t it?

Legal 64

Legal Compliance Education Government 64

Zendesk

JANUARY 15, 2021

As an organizational leadership tool, stories help to inspire both compliance from employees and enthusiasm, which leaders really need when they’re constantly having to ask people to evolve, grow, and change in response to the environment. This isn’t just fluff; it’s science.

Compliance 52

Compliance Start-ups Customer Experience Customer Service 52

Hodusoft

AUGUST 16, 2023

Regulatory compliance Complying with various legal requirements concerning internet access, data privacy, and net neutrality is one thing. ISPs must go through various regulations such as General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) minutely and make sure that they comply with those.

Technology 52

Technology Technology Customer Retention Entertainment 52

Intercom, Inc.

JULY 16, 2022

This relates to another reason why having a customer data platform is important: compliance. By setting up your organization to have organized, clear, and consolidated customer data, CDP solutions can streamline both your marketing efforts and your data compliance. What are some of the key features of a customer data platform?

E-commerce 118

E-commerce Social Media Compliance Construction 118

Callminer

AUGUST 1, 2017

Compliance missteps occur. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. This juggling act severely impacts lead quality and quantity. Errors happen.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

TeamSupport

NOVEMBER 23, 2022

Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers. It offers industry-leading, advanced security options around IP, password modification, and more.

Compliance 98

Compliance Business Services B2B Customer Experience 98

ProProfs

JUNE 21, 2020

This will ensure compliance, an ethical workforce, plus lesser risks and liabilities. New York and California took the lead in enacting anti-harassment laws. It drove home the need to shift the focus from mere compliance to raising awareness about the gravity of the issue. Compliance Management.

Compliance 91

Compliance Legal Education Government 91

Comm100

NOVEMBER 13, 2022

Security and compliance. Selecting omnichannel customer support software begins by evaluating the security and compliance of each platform. Platforms that meet these compliances demonstrate a commitment to data security by adhering to rigorous guidelines and policies. Headquartered: Daly City, California, United States.

Omnichannel 85

Omnichannel Customer Service Social Media Healthcare 85

ProProfs

DECEMBER 26, 2019

California. The California sexual harassment training law mandates training for employers with five or more employees. The law on sexual harassment training in California further mandates that s upervisors must receive two hours of training, and non-supervisory employees one hour. Continue reading to find out. Connecticut.

Legal 53

Legal Compliance Start-ups Government 53

Comm100

NOVEMBER 23, 2020

The Cost Comm100’s Omnichannel solution comes with four pricing tiers: Free – no-charge freemium plan with unlimited users Team – $59 / agent / month Business – $89 / agent / month Enterprise – for large enterprises requiring additional services and compliances. 4.5 / 5 (Capterra). 4.5 / 5 (Software Advice).

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

SurveySensum

JULY 14, 2020

She has been named as the Thinkers50 2019 Global Ranking of Management Thinkers, one of the “Most Powerful and Influential Women in California” by the National Diversity Council, and has been listed in the Top 50 Sales and Marketing Influencers. She is currently working as the Growth and Innovation Evangelist at Salesforce.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Totango

OCTOBER 15, 2020

Improve Data Protection & Privacy Compliance. Improve Data Protection & Privacy Compliance. With this collection also arrives a host of data protection laws like the EU’s General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA) which set the standards for security and consent.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63