Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Lastly, FTD partnered with Gladly for their omnichannel customer communications. How to best avoid implementation pitfalls.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Both augmented and artificial intelligence are spoken about as if they’re a wild future which is coming for us all, when in fact this technology is already here. Next would be AI. Jessica Gagner. jessicagagner.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

NOVEMBER 13, 2022

To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. This technology has implications for both channel growth and AX, as a single chatbot can be introduced to an omnichannel environment to support every channel.

Customer Service 75

Customer Service Omnichannel Social Media AI 75

Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. I then went to Stanford, moved out to California, where I’ve been for the last 20 + years. And I met my husband, Eric, out here.

Start-ups 209

Start-ups Sports Engineering Artificial Intelligence 209