Artificial Intelligence, Close the Loop, ML and Text Analytics

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use text analytics to understand common themes in customer comments.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Tech Customer Success

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

The Role of NPS in the Banking Industry

Webinars

Stay Connected