Artificial Intelligence, Contact Center, Legal and Text Analytics

Should speech and text analytics be used outside the contact center?

DMG Consulting

DECEMBER 7, 2021

Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers.

Text Analytics

Text Analytics Contact Center Legal Artificial Intelligence

Current Status of Speech (and Text) Analytics

DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. Then there are the broader enterprise applications of IA: to identify new product opportunities, at-risk customers, legal risks, and the potential for fraud, just to mention a few. Product Innovation.

Text Analytics

Text Analytics Contact Center VOC Artificial Intelligence

Tech Customer Success

Should speech and text analytics be used outside the contact center?

Current Status of Speech (and Text) Analytics

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