Fonolo

FEBRUARY 20, 2019

Depending on the severity of the crisis, ensure you have a plan and that your legal team is involved if necessary. This is a win-win situation for customers, as well as for contact centers. Customers can avoid the frustration of waiting in the queue, and contact centers will be able to manage the spikes well.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. Imagine that a customer who is in a hurry calls into your contact center.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. Imagine that a customer who is in a hurry calls into your contact center.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

CSAT.AI

FEBRUARY 5, 2020

Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. you are able to search for legal terms/litigious language, and flag those interactions. Real Time Contact Center Agent Support. It is a human assisted AI tool. You might just finish that coffee before it gets cold!

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

Hodusoft

JANUARY 24, 2024

Banks that uphold privacy standards not only reduce legal risk but also strengthen the trust that their clients have in them. New technologies that offer unprecedented possibilities for personalization include blockchain, augmented reality, and artificial intelligence.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Execs In The Know

JANUARY 12, 2024

We recommend our clients choose AI generation for most topics because the answer is tailored to specifically answer a customer’s question and rely on static responses for sensitive topics like policies and legal terms. The balance between automation and human intervention, as well as generative and static responses, is a delicate one.

AI 105

AI Legal Artificial Intelligence Customer Experience 105

Callminer

APRIL 20, 2020

” – Nicolina Savelli, 5 Tips for Choosing the Right BPO for Your Call Center , Fonolo; Twitter: @fonolo. For more information on how artificial intelligence can help your company overcome new obstacles, take a look at our white paper, How AI Improves the Customer Experience. Recently the industry has seen a slowdown.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Intercom

DECEMBER 14, 2023

Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C.

AI 98

AI Start-ups Legal Technology 98