VOZIQ

FEBRUARY 6, 2022

Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions.

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

Ameyo Callversations

APRIL 4, 2022

So, numerous organizations have taken a step forward to board the AI train to improve their customer service. AI helps businesses in customer acquisition and retention. As per a study by Aberdeen and IBM , nearly 33% of customers are much satisfied because of the personalized experience provided by AI.

ML 52

ML Machine Learning AI Artificial Intelligence 52

Ameyo Callversations

APRIL 4, 2022

So, numerous organizations have taken a step forward to board the AI train to improve their customer service. AI helps businesses in customer acquisition and retention. As per a study by Aberdeen and IBM , nearly 33% of customers are much satisfied because of the personalized experience provided by AI.

ML 52

ML Machine Learning AI Artificial Intelligence 52

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. This way, they can tailor their services to meet customer needs, enhancing the customer experience. A low NPS could indicate reputational issues that need to be addressed.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52