Remove Artificial Intelligence Remove Customer Experience Management Remove Customer Survey Remove Social Listening
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How to build a customer-centric product strategy using real-time product insights

Sprinklr

So, that 1-star review for your product doesn’t mean one unhappy customer, it’s also potentially costing you the next one. Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products.