Artificial Intelligence, Customer Relationship Management, Customer Service Sales and Omnichannel

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Routing and queuing applications are used to receive, route, and deliver omnichannel interactions to the appropriate agent (live or automated). (On

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience

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Tech Customer Success

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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