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Creepy vs. Cool: 8 Examples of CX Personalization We Can Learn From

Aquire

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. Thankfully, CX personalization has been tested enough by now that the benefits are crystal clear. We can draw a parallel with ‘why’ CX personalization doesn’t always work. We’ve seen the power. The stalker.

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