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Top 20 Most Popular Customer Centricity Posts of 2020

C3Centricity

This post shares some of the main reason why even large companies fail at this essential art. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it?

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Top 20 Most Popular Customer Centricity Articles of 2020

C3Centricity

This post shares some of the main reason why even large companies fail at this essential art. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it?

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

Nationwide, which has gone to 98% work from home during Covid-19, announced a permanent transition to a hybrid model, with working-from-office in four main corporate campuses and working-from-home in most other locations. Barclays CEO Jes Staley said crowded corporate offices with thousands of employees “may be a thing of the past.”.