Artificial Intelligence Omnichannel Structured Data Technology 
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning.
Taylor Reach Group
SEPTEMBER 29, 2020
The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. The Contact Center Stack is the principle set of technology that powers successful centers.
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Lumoa
MARCH 20, 2018
artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. ACT ON CUSTOMER FEEDBACK!
Lumoa
MARCH 20, 2018
artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. ACT ON CUSTOMER FEEDBACK!
Steven Van Belleghem
MAY 19, 2020
Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.
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