Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.
PeopleMetrics
OCTOBER 29, 2019
For B2B , we see response rates as high as 50%. If providing feedback takes longer than the actual customer experience, you have a major problem! Survey answers should elicit information that you specifically need from the customer without confusing them. Watch the clock. The effort is worth it! Boost your survey health!
61 
Let's personalize your content