5 Radical Changes to VoC of the Future for ROI Maturity
ClearAction
MAY 18, 2017
Most VoC managers grapple with those at the expense of VoC’s purpose, according to ClearAction’s 5-year benchmarking of B2B customer experience practices. Radical changes in VoC management are necessary. Speak the language of business managers. Plus, gadgets!”).
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