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5 Radical Changes to VoC of the Future for ROI Maturity

ClearAction

MAY 18, 2017

Radical changes in VoC management are necessary. Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). Speak the language of business managers.

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VOC Voice of the Customer Social Media Customer Feedback 54
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