Remove Business Growth Remove Business Management Remove Customer Feedback Remove CX Transformation
article thumbnail

5 Radical Changes to VoC of the Future for ROI Maturity

ClearAction

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), Radical changes in VoC management are necessary.

VOC 54