MadKudu’s Francis Brero on how AI can boost your conversational support
Intercom, Inc.
APRIL 15, 2021
Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Anyway, we slowly migrated away from this kind of churn, retention, prediction play, and more towards an acquisition play.
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