Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.
Waypoint Group
APRIL 13, 2022
Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? How will you know if the Net Promoter Score is “statistically significant” (your leadership will ask!) ? Why it matters: People change jobs all the time.
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