CRM, Key Driver Analysis and Net Promoter Score

21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. But the nature of customer experience is long-horizon, not instantaneous.

Customer Experience

Customer Experience Net Promoter Score VOC Key Driver Analysis

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

APRIL 13, 2022

Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? How will you know if the Net Promoter Score is “statistically significant” (your leadership will ask!) ? Why it matters: People change jobs all the time.

NPS

NPS Net Promoter Score Key Driver Analysis Education

Tech Customer Success

21 Tips for 2021 Customer Experience Excellence

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

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