Recover Alert Management - Centralized vs. Decentralized Approaches
PeopleMetrics
MAY 4, 2020
For B2C companies with large numbers of customers, recover alert follow-up should be prioritized by the customer’s customer lifetime value (CLV). In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. Does Closing the Loop Pay?
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