Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.
PeopleMetrics
OCTOBER 29, 2019
A healthy transactional B2C survey will have a response rate of at least 5%; at PeopleMetrics, our range is 5% to 18% for B2C. If providing feedback takes longer than the actual customer experience, you have a major problem! Keep in mind that if a customer had a problem, response times will be increased.
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