B2C Business Administration NPS VOC 
PeopleMetrics
JULY 24, 2019
Yes, you should tie compensation to your Voice of Customer (VoC) program ( it’s the best way to get your people to actually use it! ). There are many creative ways to tie VoC to compensation, but one of the most common ways is do it through a bonus program. Perhaps employees should focus on something other than NPS ? Conclusion.
PeopleMetrics
MAY 4, 2020
Recover alerts are the core of any advanced VoC program. Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. Following up on recover alerts is the heart of your VoC program. Did their NPS score rise?
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