Totango

JULY 1, 2022

First, we’ll discuss what customer loyalty is. Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. What Is Customer Loyalty? What Are Key Differences between Customer Loyalty for B2B and B2C Brands?

Customer Loyalty 108

Customer Loyalty Business Growth B2B Net Promoter Score 108

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Social Media Start-ups 118

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Let us know if you are interested in participating. It’s all powered by Sunshine.

CRM 98

CRM B2C Compliance B2B 98

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SugarCRM

MAY 10, 2022

Our inaugural awards program celebrated Sugar’s global customers , who pushed our boundaries for breakthrough customer experience and business growth. SugarCRM Named a Top Vendor in Constellation ShortList for B2C Marketing Automation for Small and Midsize Business. We Celebrated. Our users love us!

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Qualtrics

APRIL 14, 2021

A quick search for successful CX examples will no doubt throw up case study after case study from iconic B2C companies like American Express , Under Armour , and BMW. But what about business to business? The benefits of a great B2B CX program can be reduced churn and increased business growth.

B2B 26

B2B Close the Loop CX B2C 26