C3Centricity

OCTOBER 22, 2018

I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. CEX #CRM #CustomerService Click To Tweet. Customer #CEX #CRM Click To Tweet. I know I have.

Healthcare 81

Healthcare Customer Service Hospitality Hospitality 81

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. .” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. He specializes in customer service, customer experience, company culture, and hospitality.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

AUGUST 22, 2022

How To Make Hospitality Customer Service Shine by Paul Savarino. Facility Executive) The hospitality industry is fueled by happy customers. My Comment: Here’s an article from the hospitality industry, written by someone on the hotel’s engineering and facility management side. What Is Your Service Achilles Heel?

Customer Service 13

Customer Service Hospitality Hospitality CX 13