Adjusting CRM Strategies in the New Normal
SugarCRM
APRIL 21, 2022
But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. In addition to a planned master data management strategy, organizations will increasingly rely on automation. Delighting a customer is often seen more in business-to-customer (B2C) engagements.
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