Remove B2C Remove CRM Remove Data Entry Remove ML
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Adjusting CRM Strategies in the New Normal

SugarCRM

For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus.

CRM 29
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What Is Guided Selling And How Can It Help You Improve CX?

SugarCRM

According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. And many B2B and B2C businesses aspire to reach the same level of “magic.” Guided selling is far from magic and closer to AI-powered data engineering, custom software development, and deployment. ML also plays a role here.

CX 26