Zendesk

NOVEMBER 23, 2021

In fact, B2B sales are projected to bring in approximately three times the revenue of B2C sales by 2023. When looking to the future, therefore, it’s important for companies to understand what B2B sales are, what the best B2B strategies are, and how the B2B sales process and cycle differ from B2C sales. Types of B2B sales.

B2B 98

B2B Sales B2C Social Media 98

Zendesk

JANUARY 26, 2022

B2C sales (business-to-consumer sales). They’re frequently more complex, involve more players, and take longer than B2C (business-to-consumer) sales. They also typically deal with larger amounts of revenue than B2C sales and tend to focus on long-term relationships rather than one-time purchases. Enterprise sales. SaaS sales.

Sales 52

Sales B2C B2B CRM 52

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

Customer Satisfaction 92

Customer Satisfaction B2C B2B Pharmaceutical 92

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

Customer Satisfaction 92

Customer Satisfaction B2C B2B Pharmaceutical 92

C3Centricity

DECEMBER 1, 2020

Perhaps for obvious reasons, the pharmaceutical industry talks about it more than do any other industry. In fact, even if you work in B2C I still believe you will find it useful for sparking new ideas in your thinking too. But what does that mean exactly and what will it mean in the future? For Merck , it simply means being ethical.

ML 71

ML Age of the Customer Pharmaceutical AI 71

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Peter Lavers – B2C and B2B Customer Experience & Customer Management Influencer. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132