Remove blog five-big-bets-for-cx
article thumbnail

Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. Now if a prominent tech giant like Microsoft can’t get away with underwhelming products, you can bet that your business won’t be able to either.

NPS 83
article thumbnail

5 Top Customer Service Articles of the Week 11-7-2022

Shep Hyken

Here are my top five picks from last week. Because if you aren’t showing your customers that you love them, you can bet someone else is knocking at the door to show them just how important they are. While all five ideas may not apply to every type of business, at least one or two of them will. My Comment: The title says it all.