Tech Customer Success

Digital storytelling: The unabashed power in CX

Customer Bliss

SEPTEMBER 15, 2016

If you have a hard copy of my book Chief Customer Officer 2.0 , some additional resources around feedback, storytelling, and digital storytelling — with case studies — run from about page 116 to 122. We’ll be back next week doing our own versions of digital storytelling: a podcast and some new blogs.

CX Gaming Customer Experience

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. But, there is little that is really new or trailblazing in this idea.

Touchpoint

Touchpoint Sports Net Promoter Score Customer Relationship

Tech Customer Success

Digital storytelling: The unabashed power in CX

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Webinars

Stay Connected