PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). the question of NPS for your company:? the question of NPS for your company:?

NPS 96

NPS Net Promoter Score B2B CRM 96

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. But what more can an exceptional SaaS customer experience bring to the table? Know What They Expect: Find out what your customers expect from your product.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. Get Users’ Attention with In-product Messaging. Get Users’ Attention with In-product Messaging.

B2C 62

B2C Customer Journey Map NPS B2B 62

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Examples include: Search engine queries and ads.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Super-Heroes of Customer Experience are here! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. At the same time it is also what most companies are missing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. At the same time it is also what most companies are missing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64