CX Journey

JANUARY 11, 2017

It appeared on their blog in August, 2016. Data is available in abundance these days. There are a ton of statistics out there about the volume of data we see today vs. just a few years ago, but I think we can all agree that there's a lot of it! Companies are sitting on a goldmine of data. Which tools?

Predictive Analytics 64

Predictive Analytics Unstructured Data Education Customer Experience 64

Lumoa

MARCH 20, 2018

Share data and results of the customer experience analytics in an easy to use tool. Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. Wondering which metric to choose? Don't mix them up! It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Share data and results of the customer experience analytics in an easy to use tool. Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. Wondering which metric to choose? Don't mix them up! It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64