Contact Center Metrics ARE Customer Experience Metrics
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. Agent Attrition. Employees come first.
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