Tech Customer Success

Voice of Customer Analytics: What, Why, and How to Do It

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. For banking and telecommunication companies, customer surveys will likely be your largest pool of customer feedback. Say the most popular answer was, ‘What is the response time to expect when I send a demand letter?’—they

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PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. P.S. What did you think of this blog post? What was it that drove the customer’s experience? Talk to Audrey.

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Tech Customer Success

Voice of Customer Analytics: What, Why, and How to Do It

Are You There, Company? It's Me, Your Customer.

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