CX Secrets: Keeping a CX Mindset
PeopleMetrics
FEBRUARY 12, 2018
Today's CX Secret revolves around the notion of a "Customer Experience (CX) Mindset." High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. High-end hospitality companies approach their customers as guests.
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