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Remove Business Administration Remove Case Management Remove NPS Remove VOC
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Recover Alert Management - Centralized vs. Decentralized Approaches

PeopleMetrics

MAY 4, 2020

Recover alerts are the core of any advanced VoC program. Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. Following up on recover alerts is the heart of your VoC program. Alert Management.

Close the Loop 78
Close the Loop VOC CEM NPS 78
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