PeopleMetrics

JUNE 4, 2019

In B2C, business is mainly transactional. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. VoC In Both Worlds. Sean holds a Ph.D.

VOC 122

VOC B2C B2B CEM 122

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. data security, gig economy, AI, machine learning).” Never underestimate the customers expectation in CX.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

PeopleMetrics

MARCH 1, 2018

But with the way that we're looking at customer feedback data these days, you'd have to be a little crazy to manage your business without knowing specifically what your customers’ experience was every single day for two main reasons: 1. You risk losing your best customers. Final thought.

CX 97

CX CEM Finance Touchpoint 97