Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital
Customer Bliss
JANUARY 4, 2019
I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Healthcare is Complex, Try to Understand the Big Picture. What I really appreciated about Alan’s story is his diverse background in healthcare.
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