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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

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Karalyn Smith, Chief People Officer at Sephora: On the ordinary moments that make the difference

Qualtrics

On how she got into HR: HR is not just about compliance; it’s about shaping an experience for people. I was a business consultant, and my now-mentor asked me to be her HR business partner. But she helped me see that HR is not just about compliance; it’s about shaping an experience for people.