Shep Hyken

SEPTEMBER 28, 2022

Customer Delight as a Survival Strategy. How Customer Experience Can Save Businesses in the Current Economy. Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions , a customer experience management platform. Customers are rethinking every relationship. New York Times ?bestselling

Business Consulting 65

Business Consulting Customer Service CX Customer Relationship 65

Shep Hyken

MARCH 15, 2022

Quotes: “Customers’ tolerance and friction level for customer experience are lower than ever. Customers know what they want, and if the companies they do business with cannot give it to them, they go somewhere else.” Retail Practice at the business consulting firm AlixPartners.

Retail 57

Retail Business Consulting Start-ups Technology 57

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClientSuccess

OCTOBER 10, 2018

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. 5) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City.

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

Qualtrics

APRIL 9, 2019

On how she got into HR: HR is not just about compliance; it’s about shaping an experience for people. I was a business consultant, and my now-mentor asked me to be her HR business partner. Qualtrics is helping companies gain insights around the entire employee experience. Over to Karalyn!

Compliance 37

Compliance Engineering Start-ups Business Consulting 37

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: This book is a crash course for leaders looking to enhance their company’s overall customer experience.

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70