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Karalyn Smith, Chief People Officer at Sephora: On the ordinary moments that make the difference

Qualtrics

APRIL 9, 2019

On how she got into HR: HR is not just about compliance; it’s about shaping an experience for people. I was a business consultant, and my now-mentor asked me to be her HR business partner. But she helped me see that HR is not just about compliance; it’s about shaping an experience for people.

Compliance 37
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link]. Website : [link].

Customer Experience 132
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