Business Consulting Customer Experience Management Text Analytics Voice of the Customer 
Lumoa
APRIL 28, 2024
Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. It automates collection, processing, and reporting and provides unique AI-driven insights tailored to improve your business’s KPIs.
SurveySensum
FEBRUARY 11, 2022
For example, customer service agents and business consultants. . You can also find the best features, pros, cons, and pricing of each software that can help you choose the right one for your business. . This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia.
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