article thumbnail

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. It automates collection, processing, and reporting and provides unique AI-driven insights tailored to improve your business’s KPIs.

article thumbnail

10 Best Medallia Competitors and Alternatives of 2022

SurveySensum

For example, customer service agents and business consultants. . When you have too many customer personas and a huge pool of audience, you really need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Best features.