Business Consulting NPS Text Analytics Voice of the Customer 
Lumoa
APRIL 28, 2024
Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.
SurveySensum
FEBRUARY 11, 2022
For example, customer service agents and business consultants. . When you have too many customer personas and a huge pool of audience, you really need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Best features.
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