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Social Listening Sentiment Analysis Customer Experience Management Machine Learning Predictive Analytics Voice of the Customer Omnichannel Close the Loop Business Operations Touchpoint More Related Topics >
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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Read the full story.

Sentiment Analysis 83
Sentiment Analysis Compliance AI Social Media 83
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10 Best Medallia Competitors and Alternatives of 2022

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. Easy to use interface.

Close the Loop 52
Close the Loop Touchpoint NPS Customer Feedback 52
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