Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Read the full story.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . Only works for NPS, CES, CSAT surveys. Survicate enables you to design NPS surveys easily without using any code. This tool is designed for NPS surveys and claims to be the world’s first pocket-sized customer experience coaching platform. .

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132