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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83
Sentiment Analysis Compliance AI Social Media 83
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10 Best Medallia Competitors and Alternatives of 2022

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It charges for both “units” and users. “Units” are nothing but named individuals in surveys who don’t have log-in privileges.

Close the Loop 52
Close the Loop Touchpoint NPS Customer Feedback 52
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