Business Consulting Customer Satisfaction Hospitality Retail 
Comm100
SEPTEMBER 22, 2016
With this book, you can take a peek into the retailing giant’s customer-driven culture. Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute and Theodore Kinni. Disney’s company culture focuses on exceeding customer service expectations rather than just meeting them.
SurveySensum
JULY 14, 2020
He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.
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