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Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer. Delivering Customer Satisfaction.

Customer Service 70
Customer Service Customer Loyalty E-commerce Customer Satisfaction 70
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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