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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. They manufacture equipment that serves the industrial and foraging industry. And it’s a sound strategy.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.