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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Preemptively identify recurring customer issues.

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5 Radical Changes to VoC of the Future for ROI Maturity

ClearAction

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), and continuing VoC education (certifications, conferences, etc.).

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